Because They Count Deaths, We Don’t Get Life

There are so many things wrong with healthcare it may be hard to begin the list. Possibly the place to start is what healthcare calls success: what they keep track of, their results.
Every good manager and every operations expert will tell you the same thing: you get what you measure. What the people-in-charge say is important is what the workers will focus on. What workers pay closer attention to gets done better, quicker and cheaper. That is why customers get what managers – people who write paychecks – measure.
If what the workers constantly hear is ‘cut costs, cut …