6 Hair-Raising Statements That Make Customers Run to the Competition

Have you ever had that sinking feeling that comes over you after saying the wrong thing at the wrong time? Often referred to as sticking your foot in your mouth, the sensation is, unfortunately, part of the human experience. Filtering your statements before opening your mouth is a great cure for foot-in-mouth disease.

It’s one thing to filter your own thoughts before speaking, but quite another when you overhear a colleague say something that could easily shatter patient confidence in the organization. At that point, unfiltered or even inappropriate remarks go beyond socially embarrassing and become professionally damaging. This happens …